Terms & Condition

The User must be at least 18 years of age and must possess the legal authority to enter into an agreement so as become a User. If you are a minor or are below the age of 18 years, you shall not register as a User of the Website and shall not transact on or use the Website.

As a minor if you wish to use or transact on the Website, such use or transaction shall only be made by a person of legal contracting age (legal guardian or parents). We reserve the right to terminate your membership and/or block access to the Website if it is discovered that you are a minor or incompetent to contract according to the law or any information pertaining to your age entered at the time of creation of account is false.

In case of dispute

We are dedicated to delivering the utmost customer satisfaction every single time. That's why, if a dispute arises between us, our goal is to resolve the dispute quickly in a fair way. We strongly encourage our user, before taking any other action, to reach out to us by contacting customer service at +1-888-871-2427 or support@skysharkflight.com so that we have an opportunity to try to address your concerns.

Acknowledgement Email

Acknowledgement Email is NOT the contractual acceptance of the Booking, but merely an acknowledgement that we have received your offer. We will need to check the availability of the relevant Service Element(s).

If the relevant Service Element is available, your Booking will be processed. The contract pertaining to the relevant Booking is formed when payment in full has been received.

The contract between you and the relevant Travel Supplier will relate only to those Service Elements confirmed by email with ticket numbers.

Travel Documents

At all times throughout your trip a government-issued photo ID is required for security checks at airports.

In addition to the required government-issued ID as stated above, proof of citizenship (Passport) is required for international travel (for most countries outside of the United States). Please note that it is your sole responsibility to ensure that you meet the passport, visa, and/or health requirements of the countries you wish to visit and those that you transit (even if it is for a simple flight change). Many countries require that your passport should be valid for a minimum period from the date of arrival into that country. For any questions regarding what the applicable minimum period is and any other conditions or passport/visa requirements for travel, you should contact the corresponding local consulate of the countries to which you are travelling.

You will not be entitled to any refunds whatsoever, if you are denied boarding, delayed or deported due to non-fulfillment of the above.

Fare Changes

All booking(s)/reservation(s) are not guaranteed until ticketed. In certain cases, even after the confirmation of a reservation, the fare may change as revised by the Travel Service Provider. We will notify you of any fare changes and never retain any responsibility - financial or otherwise for any such fare changes. We cannot honor the price that was originally listed by the Travel Service Provider. All we can do is notify you of the new fare and allow you to either cancel or still purchase the products/service(s) at the new cost. We will not charge any fees for cancelling such a booking or reservation.

EXCHANGE AND CANCELLATION

Any and all changes made to the itinerary are restricted and are subject to airline fare rules. All such changes are governed by each airline's fare rules, policies and procedures, which are not under our control.

Most of airline tickets are 100% non-refundable. In certain cases where the airline may allow cancellations, a penalty may be involved in cancellation or seeking a refund from the Airline or credit may be valid towards a future ticket purchase by the same traveler on the same airline. Usually the credit issued by the airline supplier has a specific expiration date, after which it cannot be used. We encourage you to discuss additional restrictions attached to your credit with a customer service executive.

Please also note that when you are ready to make your new booking and wish to use your airline credit, you will be required to the pay fare difference (if any), applicable airline penalties along with our service fees.

In case of refund, please note that we are dependent on the suppliers for receiving the requested refunds. Once the refund has been approved by the supplier it may take additional time for this to appear on your bank statement.

Generally, all suppliers will charge a penalty for refund. This entire process may take 60-90 days from receipt of your request to receiving credit on your statement. Apart from the airlines' and other suppliers' refund penalties, FlightsChannel.com will charge a post-ticketing services fee, as applicable, which is non-refundable and is subject to change without prior notice.

All refund fees are charged on a per-passenger, per-ticket basis. These fees will only be assessed if a refund has been authorized by the supplier or a waiver has been received and when the airline/supplier rules permit such refunds. The Government imposed taxes and fees are subject to change. You will only be charged the final total amount as shown.

The following fees are in addition to the Airline Penalty applicable as per the airline fare rules if the flights are refundable.

CREDIT/DEBIT CARD PAYMENTS

1. All credit cards must have a verifiable US, Canadian or other country billing address.
2. All bookings and fares are not guaranteed until ticketed by the supplier.
3. When you submit your credit or debit card for a purchase, we request an authorization for the amount of your anticipated transaction (placing a temporary "hold" on the funds). If for some reason we are unable to confirm your booking, you will not be charged and we will request that such hold be released by your credit or debit card bank; until then, funds subject to the hold will not be available to you for other purposes.
4. If your credit card is declined for any reason, we will notify you within 72 hours. Simply submitting the credit card does not automatically guarantee ticketing.
5. We bear no responsibility in the event your credit or debit card is not approved or charged.
6. There can be many reasons why your credit or debit card may not have been approved or charged. Examples of these maybe: airline could not confirm the booking, fare increased since payment information was submitted and prior to ticketing; or sufficient funds not available on the credit card. In such instances where the fare may have increased, you will be provided with alternate options and you have the right to cancel the booking at no cost to you. When the booking is ticketed at the cost originally quoted to you the ticket becomes non-refundable and non-cancellable.
7. SkySharkFlights.com uses stringent safety measures for credit card payment processing.
8. You agree to be liable for any and all credit card payments and you agree not to dispute charges after the purchase has been made and your tickets and/or other products have been delivered by email confirmation or have been shipped to you. You agree to reimburse Sky Shark Flights in cases of charge back or credit card disputes where you have genuinely purchased a service on our website.
9. Most credit card transactions over the phone to our Customer Service Department are recorded and are available as evidence in case of any dispute.
10. Online credit card transactions are authorized at the time a user or anyone acting on their behalf accepts these Terms & Conditions and continues with the purchase.
11. When certain transactions are determined to be high risk by our systems, we will not process such transactions unless our credit card verification team has determined that it's safe to process them. In order to establish validity of such transactions, we may contact you or your bank.

Credit Card Declines

At the time of processing the transaction, user's credit card declines for various reasons. We endeavor to notify you by e-mail within 72 hours. Please note in any case if your credit card has been declined, the transaction will not be processed. We do not guarantee for the fare change and any other booking details. If there is a fare change from the Travel Supplier, we provide user(s) with the alternative options either accept or cancel the booking at no cost. For such cases, there will be no service fees charged.

Baggage Policy and Fees

User(s) agree to pay for certain services and/ or if you exceed certain limits as dictated by the airline, such as the number of bags or weight allowed. If you have excess baggage, you have to pay any excess baggage fee assessed by each airline. Please note some airlines do not offer a free baggage allowance, so we recommend you to contact the airline directly for the latest fees on check baggage & policy. Baggage fees depend on the size and weight of the bag and also per checked bag. In case of connecting flights, user(s) may have to reclaim their bag(s) at the connecting airport and check-in again to continue their journey.

AIRLINES SCHEDULE CHANGES/FLIGHT CANCELLATIONS

All Airlines have differing rules and policies regarding schedule changes, which are beyond our control.

Due to the operational needs of each airline, changes are often made to the flights that they are currently operating. Often these changes are a prediction of travel needs for a future dates but can also reflect same day changes. Types of changes could be: flight number changes, time changes, routing, date changes and or cancellations. Cancellations include when an airline has stopped or temporarily canceled service to certain cities, or stopped service on certain days of the week.

Cancellations: Reasons for cancellations or schedule changes may include:

• peak or high travel seasons;
• low travel season;
• airport terminal or gate changes;
• fuel prices;
• civil unrest; and
• Bankruptcy.
• Govt. restrictions due to Covid 19

Sky Shark Flights does not assume any liability whatsoever for cancelled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the airlines.

We make every attempt to notify the customer of any schedule changes. It is always best to contact the airline to reconfirm your flights within 72 hours of departure.

Airlines sometimes initiate involuntary schedule changes due to a variety of reasons, such as changes in travel time, layover time, travel date, flight number, terminal changes, etc. These changes are made by the airline and are outside of our control. Some of these changes may be last-minute and/or occur while you are in transit.

If your airline initiates changes to your flight itinerary, you will not be charged for change fees or differences in airfare.

It is always important for the customer to reconfirm their flights with the airlines 24 to 72 hours prior to departure, especially if they are already traveling. You should periodically check emails for updates regarding flight schedules and respond in a timely manner.

Once you have contacted us we will contact the airline on your behalf and try to come to a resolution. In some cases the only resolution may result in cancellation of the flight and refund.

If a customer does not fulfill their obligation, they may miss their flight or lose the value of their reservation, and other options may not be available.

We will make every attempt to get the airlines in question to re-protect the customer. It ultimately depends on the airline or airlines involved. If the airline is unable to re - protect the customer we will request a refund.

In the event that a flight is cancelled, We will attempt to contact the airline, find other flight options and/or discuss refund options.

Visa And Entry Requirements

All customers are advised to verify travel documents (transit visa/entry visa) for the country through which they are transiting and/or entering. Reliable information regarding international travel can be found at govt. website and also with the consulate/embassy of the country(s) you are visiting or transiting through. We will not be responsible if proper travel documents are not available and you are denied entry or transit into a Country.

Your transaction with us does not guarantee entrance to the country of destination. Traveler understands that Sky Shark Flights accepts no responsibility for determining passenger's eligibility to enter or transit through any specific country. Information, if any, given by Sky Shark Flights employees must be verified with government authorities. Such information does not imply responsibility on Sky Shark Flights behalf.

UNACCOMPANIED MINOR

Each airline sets its own policies and regulations for children ages 16 through 18 (age may vary by airline) traveling without adult supervision. Please check directly with the airline for unaccompanied minor age requirements, restrictions and fees, as the following items may change at any time:

• Some airlines may not allow unaccompanied minors to travel without an adult.
• Some airlines will only allow unaccompanied minors to travel on non-stop flights.
• Anyone younger than 18 years of age does NOT qualify as an adult, when two or more accompanied minors are traveling together.
• Many airlines may require additional fees to be paid at check-in.

You must call the airline to verify rules and restrictions for unaccompanied minor(s) traveling alone.

Privacy and Security

Your use of the Site is subject to our Privacy Policy. If you're a Registered User, you agreed that you have read our Privacy Policy, and it is "acceptable" to you.

Your acceptance of these Terms and Conditions is considered to be your consent/approval to the information practices in our Privacy Policy. Any information which is specifically mentioned by SkySharkFlights.com as Private shall be maintained confidentially by the user and shall not be disclosed except as required by law or to serve the purpose of this agreement and the obligations of both the parties therein.

To ensure that your credit, debit or charge card is not being used without your consent, we may validate your name, address and contact number supplied by you during the booking process against appropriate third party databases. By accepting these Terms & Conditions you agree and authorize us to carry out such verification checks as stated herein. In performing these checks, you acknowledge and concur that such personal information you provide to us may be disclosed to a registered Credit Reference Agency which may keep a record of such information in whole or in part. Rest assured this verification process is performed for the sole purpose to verify and confirm your identity, and that this process does not perform a credit check, and your credit rating will not be affected whatsoever.